Repair and Maintenance Needed

Maintenance, repair & rebuilding of equipment
NAICS Code:
811 -- Repair and Maintenance/811219 -- Other Electronic and Precision Equipment Repair and Maintenance

DESCRIPTION: The VISN 23 Veterans Health Administration intends to negotiate a commercial sole source contract with Omnicell, 1201 Charleston Rd, Mountain View, CA 94043-1337, under the authority of FAR 6.302-1. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) FAC 2005-53. Only one responsible source and no other supplies or services will satisfy agency requirements. A justification for other than full and open competition is attached in support of this acquisition. This contractor is the manufacturer and proprietary for maintenance and support of the Omnicell pharmaceutical dispensing equipment listed in the statement of work (SOW). The following is the SOW we are requesting this contractor to complete for us:

Omnicell Support Services - Gold Program

VHASTC Pharmacy has requirement for maintenance, service and software support for existing Omnicell automated pharmaceutical dispensing equipment installed throughout the facility. The required support required is as follows:

Maintenance and Repair 

Omnicell, Inc. Gold Service Plan. Service levels provided under the plan are detailed below. 

Gold Service Plan The following details the important features of the Basic Service Plan: Basic Service Plan Disabled System / Hardware or Software Malfunction 

Phone Support 24 Hours/Day 

7 Days/Week 

Response Time 

Phone: 30 Minutes 

(Monday-Friday 6AM - 6PM CST) 

2 Hours 

(Monday-Friday 6PM - 5AM PST & Saturday-Sunday & Holidays) 

On-Site: Within 6 Hours for Disabled System 

Within 24 Hours for Non-critical failures 

On-Site Availability (if necessary) 24 Hours/Day, 7 Days/Week for Disabled System 

9AM - 5PM Monday-Friday for Hardware or Software Malfunction 

Repair/Replacement Parts Included (Except in cases of equipment misuse) 

Remote Software & Interface Diagnostics Included 

System Administrator Training Two training slots no-charge. $1,000 per additional attendee. (Travel and expenses are included for first two attendees only) 

Contracting Office Address:
Department of Veterans Affairs;VA Black Hills HCS;Fort Meade Campus;113 Comanche Rd.;Fort Meade SD 57741
Point of Contact(s):
Pamela P Phillips
Contract Specialist
605-720-7020

pamela.phillips@va.gov